Fractional CTOas a Service
Senior technology leadership for hotels, by the day rather than by the salary.
Most operators have a GM, a financial controller and a maintenance manager, and nobody whose job is the technology. So renewals get signed without review, brand standards arrive as a surprise, and capital projects are costed from a supplier quote rather than a plan. A fractional CTO, also called a virtual IT director, fills that seat for one or two days a month.
What is included
- An estate review across every property: hardware, licensing, contracts, connectivity and risk
- A three-year roadmap with costs, so IT goes into the capital plan rather than the emergency budget
- Supplier and contract review, including PMS, connectivity and telephony renewals
- Project oversight through specification, tender, installation and acceptance
- IT due diligence on acquisitions and on properties coming under management
- Reporting to owners, asset managers and boards in terms they can act on
Who it is for
Hotel groups, management companies and multi-site operators carrying technology decisions without a technology person. The work is led by Peter Lowe, TIO IT's Managing Director, who has spent over 15 years running hospitality IT.
Questions we get asked
How much time does this take?
Typically one or two days a month against an agreed plan, with more during a project, a refurbishment or an acquisition.
Do you sell what you recommend?
Where it helps, and the margin is visible. If another supplier is the better answer for a property, that is what the report says.
Is this the same as a virtual IT director?
Yes. Fractional CTO, virtual IT director and CTO as a service describe the same engagement: senior technology leadership bought by the day instead of by the salary.
Start with the Wi-Fi
A guest Wi-Fi audit is the quickest way to see how we work: we survey the property, test what guests actually experience, and report on what needs doing and what it costs. The findings are yours whether or not you go ahead.
Other services
Hotel IT support
One number for reception, the back office and the duty manager at 2am.
Read moreCyber security for hotels
Guest data, card payments and the accounts inbox, protected without a security team on site.
Read moreBackup and disaster recovery
Get the PMS back before the next arrival, not the next working day.
Read moreGuest Wi-Fi and networks
The amenity guests score you on, designed for thick walls and full houses.
Read moreAI advisory for hotels
Which AI is worth buying, which is a feature list with a new label, and what has to be true before any of it works.
Read moreInfrastructure and comms rooms
Cabling, switching and firewalls, specified once and documented properly.
Read more