About TIO IT
A UK managed service provider working mainly in hospitality, education and industry.
TIO IT Limited supports the technology that businesses run on: the service desk, the network, the Wi-Fi, the security and the backups. We work with sites that do not have an IT department, and alongside internal IT managers who need escalation, projects or specialist work.
The approach is simple enough to state. Document the estate. Fix the ordinary things properly. Put everything under one contract so there is one number to call when something breaks. Report in language an owner or a board can act on.
Most of our work is in hospitality, which is a demanding place to run IT and a good discipline for everything else. If a system can survive a full house on a bank holiday weekend, it will survive an office.
Company details
TIO IT Limited is registered in England and Wales, company number 16225582. Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.
Where AI actually helps a hotel
Every vendor in hospitality now has an AI story. Some of it saves real hours. Most of it is a feature list with a new label on it.
We help operators tell the difference: what is worth piloting, what will not survive contact with a busy Saturday, and what it costs once the trial ends. In practice the useful cases are narrow and unglamorous, such as drafting replies to guest messages and reviews, summarising what happened overnight, answering the questions staff ask the duty manager fifty times a week, and cleaning up the data a revenue system depends on.
The harder questions are the ones nobody demonstrates at a trade show. Where does guest data go when a tool is "AI-powered", and does that sit inside your GDPR obligations. What happens to the answer when the PMS integration breaks. Who is accountable when the system tells a guest something wrong. We work through those before anything is signed, and we are happy to say when the answer is to wait.
Peter writes on the subject, including a 2026 briefing on artificial intelligence for hotel leadership teams.
Peter Lowe
Managing Director
Over 15 years leading hospitality IT managed service providers. Peter runs TIO IT and works directly with hotel groups, independent properties, schools and owner-managed businesses. Most of that work sits where hospitality operations meet technology: property management systems such as Opera, Guestline and OnQ, the networks and Wi-Fi that guests judge a property by, and the security and backup underneath both.
He also acts as a fractional CTO for operators with no technology person on the payroll. That covers estate reviews, three-year roadmaps, supplier and contract negotiation, IT due diligence on properties coming under management, and reporting to owners and boards in terms they can act on.
He writes on technology in hospitality, including a 2026 briefing on artificial intelligence for hotel leadership teams, and is usually the person clients ring first when something is broken.
Start with the Wi-Fi
A guest Wi-Fi audit is the quickest way to see how we work: we survey the property, test what guests actually experience, and report on what needs doing and what it costs. The findings are yours whether or not you go ahead.