Cyber Security for Hotels
Guest data, card payments and the accounts inbox, protected without a security team on site.
Hotels hold passport scans, card details and home addresses, and they hand network access to hundreds of strangers a week. Most attacks are not aimed at you specifically. They are automatic, and they find the reused password, the unpatched server or the finance inbox that pays an invoice without checking the bank details.
What is included
- Managed detection and response on every endpoint, reviewed by people around the clock
- Email security against phishing and invoice fraud aimed at reservations and accounts
- Multi-factor authentication on email, the PMS portal and remote access
- Guest traffic kept separate from PMS, POS and payment systems, which is where PCI compliance starts
- Patch and vulnerability management across servers and terminals
- Awareness training for staff who open attachments from strangers all day
- Preparation and evidence gathering for Cyber Essentials
Who it is for
Any property taking card payments or holding guest data, and any operator whose insurer or brand now asks security questions.
Questions we get asked
Our brand standards already cover security. Do we still need this?
Brand standards set the bar. They do not administer your estate, patch your servers or watch your alerts at 3am. Most franchise standards assume somebody on your side is doing that work.
Does this make us PCI compliant?
It puts the technical controls in place, which is most of the practical work: segmentation, access control, patching and monitoring. The attestation itself is yours to complete, and we provide the evidence for it.
Start with the Wi-Fi
A guest Wi-Fi audit is the quickest way to see how we work: we survey the property, test what guests actually experience, and report on what needs doing and what it costs. The findings are yours whether or not you go ahead.
Other services
Hotel IT support
One number for reception, the back office and the duty manager at 2am.
Read moreBackup and disaster recovery
Get the PMS back before the next arrival, not the next working day.
Read moreGuest Wi-Fi and networks
The amenity guests score you on, designed for thick walls and full houses.
Read moreFractional CTO as a service
Senior technology leadership for hotels, by the day rather than by the salary.
Read moreAI advisory for hotels
Which AI is worth buying, which is a feature list with a new label, and what has to be true before any of it works.
Read moreInfrastructure and comms rooms
Cabling, switching and firewalls, specified once and documented properly.
Read more